AI Voice Concierge:
Get found faster online and in AI search results, drive more leads, protect your brand and never miss a customer call
Find out moreThink of our AI Voice Concierge as your new hire
Before engaging our AI Concierge you will need to consider a few things
What is its Purpose and Goals?
- What is the primary purpose of your voice AI bot?
Would you intend to use it for customer service, lead generation, storytelling, internal FAQ, onboarding or any other roles.) - What specific tasks do you want the bot to handle?
(Do you need help responding to frequently asked questions, booking appointments, selling products, narrating content or taking lead calls.) - In what scenarios or environments will your audience use this bot?
(For example: While driving, in a busy environment, at home, in an office setting or handling after hours enquiries or all of these scenarios.)
Voice & Tone
- What tone or personality do you want the bot to convey?
You have a lot to choose form - for example would you prefer friendly, formal, playful, authoritative or empathetic or something else? - Do you have any particular voice attributes in mind?
Considerations include gender, accent, language style, speed, pitch, warmth, or any specific vocal qualities.
You can even train the AI Voce Concierge on your own voice if you choose to do so.
- Will users be sharing sensitive or personal information with the bot?
If yes, what are the specific data protection or compliance measures we need to ensure it understands? As standard, our solution is HIPAA compliant, adheres to FCC guidelines, ensuring AI generated calls comply with disclosure requirements and consent regulations and are GDPR Compliant. - What is your policy or approach to user consent and privacy?
Examples might include disclaimers, permission prompts and data retention policies.
- Do you require any third-party integrations or data connections?
Some examples might include CRM systems like Salesforce, ticketing systems like Zendesk, calendars, payment gateways. Please note API access will be required for third-party integrations. - Do you have documents or data sources that can be used to teach the bot?
Onboarding documents, training for a particular role, website data - the more information you can provide, the more comprehensive a solution we can provide.
- Will the bot need to transfer the call to a human at some point?
There could be many reasons including finalizing sale or if the person detected that its an AI tool and insists on speaking to a human?
COMPREHENSIVE ANALYTICS AND REPORTING
Here's what our analytics provide:
A transcript of every call handled We track the date and time of each call and the phone number of the caller, where that is possible.
The number of calls and total call minutes We track call volume by day, week, month which you can easily access via your reporting dashboard
Reason call ended. (for example did the customer hand up, was the call ended by the Voice Concierge or were there phone issues. )
Here’s our standard product:
UP TO 250 URLS: we train the AI Voice Bot on your own data, typically starting with your website. However you can add as many documents into the Knowledge Base as you want (ie PDF’s, word documents etc) o ensure the AI Voice Bot knows as much as possible about your business.
120 MINUTES TALK TIME: We take care of the first two hours of talk time every month, thereafter call time is charged at $0.50 per minute.
KNOWLEDGE BASE: - you can easily add more information into the AI Voice Concierge through your dashboard. It's just like adding an attachment to an email - the Voice Bot will teach itself regarding what you have added to the Knowledge Base.
ANALYTICS AND REPORTING - we report on every call, including providing a transcript, track call volume and reason for call ending
*based on 12 month contract. Alternatively $299 applies for the first three months thereafter $499 / month + GST. Includes up to 120 minutes of talk time, thereafter calls charged at 0.50 per minute. Includes 250 urls, thereafter packages of 250 urls can be acquired for $199 / month extra. Does not include data integrations.
