Mega Furniture Chandler

Rich and his manager were very understanding of our needs and also very patient with us jumping around between styles and brands and was also very aware of his stock and upgrades and colors of the one we Actually ordered. We ordered a furniture that is custom made locally. So it was a challange to get us what we Needed/Wanted but he accomplished it. Appreciate

Rosie..!! Rosie..!! Rosie.!! This is my second time working with Rosie and what a blessing she is.. Very patient..friendly and make sure you leave with what you came for.. Rosie doesn’t follow you around trying to convince you to make a purchase..Instead she ask you what you need and direct you to that area and allow you to talk and think without feeling pressured.. I am grateful for Rosie and her help.. 100000/10 I recommend

Rich was so helpful and not pushy at all. He answered my questions, and gave me some time to make my own decision. He explained the payment and delivery process thoroughly and I felt really happy and confident about my purchases!

Disappointed with our experience here. We bought a recliner in late May and it was a good experience. We picked it up in Phoenix and it was all easy enough. After having that good experience we decided to buy a bedroom set and a mattress. It wasn’t in stock but we scheduled it to be delivered a couple weeks later. Expected to be at our place around 07/11. I called that week because we had not heard anything from them about delivery at that point. They told me they still didn’t have the items and to call them back in a week to check. I called the next week and it still was not ready and waited another week. That next week I called again and they “scheduled” the delivery to arrive at the end of July. I never received a text, call or email about the delivery and the day it was scheduled to be delivered they did not come and I called the store. They told me that I had not responded to the message from the delivery guys so they didn’t deliver it. I told them I hadn’t received any form of contact from them in any form. They acknowledged that was odd and they scheduled another delivery date in August. I did not receive any messages from the delivery guys but wasn’t too worried yet because I figured me talking to the store employee would have been enough confirmation to deliver. They did not show up again so I called the store again. It was the same employee I had talked to for this new delivery attempt. On this call we found out that they had the wrong phone number and that’s why I hadn’t been receiving the messages. So, at this point I was pretty much tired of the situation and talked to the manager. He told me that there is a 40% restocking fee which 40% of thousands of dollars is absolutely way too much so that wasn’t an option for us. He told us instead that he would get us scheduled for that Saturday which is the day of this review. I got a text message on Thursday saying the delivery window was 0930 - 1330. What I didn’t notice was that the day was not set as the Saturday like he had said but said Monday. So when they didn’t show up today I looked at the message again and realized that it did say Monday and not Saturday like we were told. We called the store again and asked what happened to it being delivered on Saturday and they said there was sorry but there was nothing they could do for us. We are unavailable Monday so now we had to get it rescheduled for next Wednesday. Let’s hope that it actually gets delivered. I’m very frustrated and they have not offered any solutions at all we just keep getting it kicked down the road. We got rid of our bedroom furniture and bed when it was supposed to originally be delivered so we have been sleeping on a mattress on the floor now waiting weeks for our stuff to get here.

This place is a hidden gem! I have been on the hunt for a new couch and was having no luck after weeks of looking until I came into Mega Furniture and met Rosie! She was so helpful, patient, and knowledgeable! Wound up getting a completely customized couch for WAY less than the other big name stores I had been looking in. I can’t wait for my new couch and couldn’t be more happy getting all the features, details, and color exactly as I wanted in the Richardson Reina.