Customer Reviews
★★★★★
(5/5)
- 267 reviews
I would highly recommend Matt and Lorrie. I sent an e-mail requesting a quote and within minutes they responded. Hard to find customer service like they deliver. Saved me a couple of thousand also.
Lorrie is great at what she does. She helped me get the best rate in town!
Matt and his team are the absolute best. Since joining their office when we relocated to Illinois and the area a few years ago, they've consistently proven to be a valuable addition to our insurance needs. Fairly priced, responsive, knowledgeable and helpful for simplifying everything insurance related; I couldn't recommend Matt and his office more. Thank you!
My family has used the State Farm agency in Western Springs for over 50 years. Though the agents themselves have changed over time, the level of service provided has remained outstanding. A key factor is Lorre, who has been with the agency for an amazing 47 years! She has been a huge help to me as I assumed responsibility for my aging parents' affairs, proactively alerting me to things I needed to address and offering suggestions of how best to ensure that they were well protected. I have also been pleased with State Farm's pricing. I recently shopped the policy on my parents' vacation home as a due diligence effort, and the "more local" agency was 44% higher even with a higher deductible. Needless to say, I'm staying with the Matt Gross State Farm agency and recommend them to everyone!
When we moved to Western Springs from out of state, we were grateful to find Matt Gross State Farm. Lorrie took care of the "insurance move." She has a wealth of experience & was wonderful with follow-through, keeping me posted with status updates. (Thank you, Lorrie!) Matt also took the time introduce himself...much appreciated, because although one can do most "insurance stuff" online, when it really matters, face-to-face is important. I understand that there are more State Farm agents in the USA than there are McDonald's. Having worked for two of the very best of those agents, I confess I'm very picky about insurance agencies. Lorrie & Matt made our transfer easy--and made the decision to choose Matt Gross State Farm even easier!
About Us
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Our vision is to provide options to fit the needs of our community utilizing the portfolio of products we offer. We look forward to serving you. License #: IL-8856235
Summary
Agency offering auto, home, and life insurance, plus other products to manage everyday risks. (Summarized with Gemini)
Products and Services
Auto
Boat insurance
Business
Condo
Homeowners
Life
Motorcycle
Pet
Rec Vehicles
Renters
