Customer Reviews
★★★★★
(4.9/5)
- 270 reviews
Jeff was outstanding!! He was very detailed in his explanations regarding all the coverages and options available to me. A job well done.. I would highly recommend Jeff to help anyone with all their insurance needs... Thank you for the great customer service.
Hi. I live in Rhode Island and purchasing a second home condo in Maryland. I was fortunate enough to get Emme to help me and no regrets. I strongly encourage everyone needing insurance to call her. Very good and very good personality. If I was moving there I would give her all my business
We've been with state farm for a few years now. Many different policies. We made our first brand new car purchase in quite some time. When I called in, I was fortunate enough to get Charles. He spent over an hour on the phone with me, as pleasant as could be. He was fabulous with making sure we were considering things with the new vehicles policy that maybe hadn't been a priority with the older vehicles. He was tremendous at discussing all of our options, advising, but still ultimately leaving the decision to make changes up to us without feeling pressured to do so. I took pretty much all of his advice and will be calling back in the near future to add on something else. Charles is patient, friendly and an absolute asset to your office.
Charles was very professional, patient and efficient. He made sure that I understood the options available to best suit my needs, in addition to offering ways that I could save money. This agency is very well managed with high standards for customer service.
I recently reviewed State Farm’s ranking among long established insurance companies and was very impressed. More importantly I discovered agent Derrick Elzey and the exceptional reviews of his customer service. Based on this information I decided to change my insurance carrier. Imagine my delight when the change process introduced me to Eboni, a representative of the Elzey office. Eboni was very knowledgeable and efficient in answering all my questions and was excellent in making the change a smooth one. In addition to her professional skills, Eboni possesses a very pleasant and friendly personality which made everything very easy to navigate. In short, I highly recommend Derrick Elzey as an insurance agent, and his representative Eboni as a primary point of contact.
About Us
Whatever is ahead, my team and I at the Derrick Elzey State Farm Agent office in Berlin, MD, not far from Main Street, Coastal Hwy, and rt 589, are here to support you along the way. We're here to walk you through coverage options that match your lifestyle and priorities, whether you're interested in State Farm's Life Insurance to help support your family's future or you're looking to cover your new, used, or classic car with Car Insurance. We also offer State Farm's Health Insurance for your wellness. You're not just another face to us; you're a treasured Good Neighbor with hopes and dreams, and we're eager to learn about your priorities.
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