Lisa Rich - State Farm Insurance Agent

Madison is one of the best insurance reps I have worked with. Lisa's firm has been helping my family and I since 2021 and I have nothing but gratitude for their work and care.

Lisa Rich has a great agency. My agent is Madison K. She is always available to answer my questions and let me know my options before making decisions. I appreciate that customer service, I feel like family. Great job, Lisa. Your staff makes you look good.

If you're an international student or worker, please avoid this location. They have no interest in offering personalized attention and explaining what each insurance segment entails. It's Lisa's office, and she never responded to an email, even when Meah stopped responding. This is disrespectful and rude to others. Maddison took my case and was efficient but unfriendly. They made me feel like it was my fault for choosing something expensive. But to my surprise, I now have a better plan with another State Farm agent and pay three times less. Additionally, there were inconsistencies between the auto insurance payment amounts I received in the mail and the amounts sent to me as an online payment. I'm still resolving this issue. I decided to come to this office because of the good reviews, but in my experience, they weren't as good.

Worst customer service we've ever received from a State Farm agent/team, after being loyal customers of State Farm for over 20 years. Agent does not return messages unless you first go through the main State Farm 1 800 number to reach someone at this office. Rarely answer the phone and if they do answer they are rude. For helpfulness and reliability look for another State Farm agent and team.

Up until this point, I had the same car insurance plan as my family, so this was the first time I have personally had to go through the whole car insurance thing. I was terribly anxious going into it and quickly got overwhelmed with the amount of options out there…but this turned in to a great experience! Everyone I spoke to in the office was incredibly kind, especially Meah! Meah was great with communication, answering all my silly questions and finding my partner and I the best rates possible. 10/10 would recommend🙌🏽