Nate Cool - State Farm Insurance Agent

I appreciate everything that my Agent Nate does for me and he keeps me informed with things going on with my insurance. State Farm had the best rates of anywhere else I tried. Customer service is also great!

Nate is incredibly unprofessional. He got upset because I told him I would need to switch insurance companies. He refuses to call back and address policy issues. His staff has always been professional but he cannot keep his staff. In the 6 months I had insurance thru him there were several employees changes. I emailed him thru his website and ask for someone to call me back= no answer. I called and left messages no call back. Save your time go elsewhere.

Switching to State Farm was an incredibly easy decision for me after working with Melanie Jimenez and Nate Cool. They are incredibly knowledgable and helped me find the best automobile insurance plan to fit my lifestyle. Their level of professionalism is unmatched. They communicate efficiently and work around your schedule to make sure they can answer any and all questions you may have. I am more than satisfied with their business and am grateful to be working with them.

Melanie and Nate are absolutely exceptional when it comes to customer service, they’re incredible trustworthy and always transparent and clear about coverage options which made the whole process so much easier to understand. Both of them go above and beyond to help offering guidance and support at every step. It’s rare to find people who are not only knowledgeable, but also genuinely care about getting things right for you. I felt completely supported throughout, and It’s clear they take pride and providing excellent service, highly recommend!!!

I've had the pleasure of working with many representatives over the years, but none have compared to Mel Jimenez. She is, without a doubt, the best representative I've ever had at State Farm. From the moment I first spoke with her, it was clear she genuinely cares about her clients. Mel is incredibly knowledgeable—she took the time to thoroughly explain all of our options to help me make the decision that would fit my needs. Her expertise goes beyond just answering questions—she anticipates what I might need and provides valuable recommendations that we hadn’t even considered. Not only is she smart and professional, but her compassionate approach really sets her apart. She listens carefully to my concerns and always ensures I fully understand the policies before making any decisions. Highly recommend her to anyone looking for top-notch service and support!