Lorena Villa - State Farm Insurance Agent

State Farm really had the nerve to quote us a price, send all the policy documents like everything was fine, and then hit us with a bill that’s over $100 higher. No warning. No explanation. Nothing. We had to call THEM to find out their own employee screwed up — and instead of fixing THEIR mistake, they basically shrugged and said there’s “nothing they can do.” Meanwhile we have our homeowners insurance, umbrella, and multiple vehicles with them. Years of loyalty. Thousands of dollars. And this is the disrespect we get? If a company can’t honor their own quote, after we agreed and signed based on THEIR numbers, that’s not an accident. That’s garbage business. And it says everything about how they treat their customers. Absolutely unacceptable. We will be contacting the FCC and TDI.

I had an excellent experience working with Roy! He was professional, knowledgeable, and went above and beyond to make sure I fully understood my coverage options. He made the entire process smooth and stress-free. I truly appreciate his patience and dedication — I highly recommend Roy to anyone looking for an insurance quote.

I recently encountered an issue with my State Farm app not syncing to reflect the latest vehicle addition to my policy. The problem stemmed from the new vehicle not being created under our existing policy, which caused a frustrating disconnect over the course of a couple of weeks. Danielle stepped in and immediately took ownership of the situation. She explored every possible avenue to troubleshoot the issue and even connected me with tech support to ensure it was properly addressed. Throughout the process, she reassured me that I could reach out to her if things remained unresolved. What truly impressed me was her follow-through: when tech support messaged her with the next steps, Danielle promptly contacted me to let me know everything had been taken care of — all within an hour! Her professionalism, helpfulness, and unwavering commitment to resolving a problem that wasn’t even hers to fix left a lasting impression. Danielle, thank you so much for your dedication and support. Your efforts made a real difference, and I’m incredibly grateful!

I had a great experience working with Melissa G at State Farm! She helped me get both car and health insurance and was incredibly knowledgeable, patient, and easy to work with. She took the time to explain all my options and found me excellent coverage at a price that saved me a lot of money. I really appreciated how smooth and stress-free the whole process was. Highly recommend Melissa if you're looking for someone who genuinely cares and gets the job done right!

Working with Melissa at the Villa Agency was a great experience. She was friendly, knowledgeable, and took the time to really understand what I needed. Melissa explained everything clearly and made the process of getting a quote and understanding my options feel simple and stress-free. She was easy to talk to, quick to respond, and made sure I felt comfortable every step of the way. It’s clear she genuinely cares about her clients. I highly recommend reaching out to Melissa if you’re looking for someone who’s professional, helpful, and truly goes the extra mile.