Mark Shapiro - State Farm Insurance Agent

had an excellent experience working with Paula .not only helped me secure a really good deal on my insurance but also went above and beyond to make sure I understood every detail. She took the time to patiently explain my options, answer all of my questions, and ensure I felt confident in my decision. Her professionalism, knowledge, and genuine care made the process smooth and stress-free. I would absolutely recommend Paula to anyone looking for reliable and trustworthy insurance agent.

Relocated from out of state & after reading reviews I contacted Mark Shapiro Agency for home/auto quotes. Brenda was so knowledgeable and helpful. In a few clicks I was covered!

I have been a client with Mark’s office for 20yrs I recently went through selling my home and needed to cancel my FEMA policy when I called the office to do so I had the pleasure of speaking with Brenda. She went above and beyond what she needed to to get this resolved for me. I am so grateful for her professionalism and her steadfast commitment to getting this taken care of for me. Thank you so much Brenda I so appreciate all you did and your never wavering cheerful attitude throughout the whole process.

State Farm! Almost 10 years with them, and they always deliver awesome service. The whole staff is very friendly, helpful and knowledgeable. Thanks to Kristi, Felie and Paula awesome customer service. Got an accident recently and Filing claims is super easy. Highly recommend!”

I have been with Mark Shapiro for over 10 years. While having insurance through his office I have had a couple of claims from my street bike being stolen to me totaling one of my cars and they have always taken care of me and have always been happy with the outcome given the circumstances. There have also been times I had to call them for other scenarios and they have always been extremely easy to deal with and showed they care about their customers. For example, I had to have my truck towed today due to breaking down on I-5 in a place I was completely unfamiliar with as I was on a road trip out of state. Roadside assistance had me tow it to a certain shop that was roughly 30 miles away. The tow truck driver advised me to tow it to a shop that was just a mile or two down the street. Roadside assistance charged me $150 and some change before they would schedule the tow due to it being additional miles than what was allowed on my policy. I had called Mark Shapiro's office after all was said and done to get my money refunded due to me staying in my mileage allowed and Brenda had went above and beyond to make it right to ensure I get the money refunded. The refund is still being looked into but feel strongly they will make sure it happens due to my personal experience I have had with them previously. I would strongly suggest anyone looking for a new insurance policy to give Mark Shapiro a go!